How long does implementation take?
Most single-campus schools are live in 2–4 weeks, including data migration and staff training. Multi-campus and university rollouts are scoped individually during discovery.
Can we migrate our existing data?
Yes — student records, fee history and staff data from spreadsheets or another system are migrated by our onboarding team as part of setup, and we keep a backup of your originals.
Who will support us?
A named implementation lead through setup and launch, role-based trainers, and support through your first billing or exam cycle — with on-ground setup available in Pakistan.
Can we add more students or campuses?
Each plan covers 1 campus and a student limit: up to 300 students on Essential, 500 on Signature and 1,000 on Prestige. Additional students or campuses are billed or quoted separately, and we confirm the exact pricing with you during your demo.
What is included in implementation?
The one-time setup fee covers configuration, data migration, online training and go-live assistance, scaled to your plan (see the setup breakdown above). Onsite visits, devices, third-party APIs, custom development and unusually complex migrations are quoted separately unless explicitly contracted.
What happens when AI credits run out?
Signature and Prestige include a monthly AI usage allowance. When you reach the limit we notify you, and extra usage needs an approved paid top-up or an upgraded allowance. There are no automatic or unapproved overage charges.
Who supports us after launch?
Support depends on your plan: Essential includes standard email / ticket support, Signature adds priority WhatsApp and scheduled call assistance, and Prestige adds priority phone / WhatsApp and advanced onboarding. Channels and hours are confirmed during your demo.
Can we export our data or change plans?
Your data stays yours, and you can discuss export and plan upgrades with us at any time. Renewal and cancellation terms are confirmed in your agreed contract scope.
Are SMS, WhatsApp, payment or third-party charges included?
No. Subscription fees cover the Schoolage platform. Third-party SMS, WhatsApp, payment and API charges, and custom integrations, are billed or quoted separately.